Last updated: 24 July 2026
1. About this policy
This Cookies Policy explains how Keystone Accident Management Ltd (“Keystone”, “we”, “us” or “our”) uses cookies and similar technologies when you visit:
It explains what these technologies are, why we use them and how you can control them.
Please read this policy together with our Privacy Policy.
2. What are cookies?
Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website.
Cookies help websites work properly and can be used to:
- Remember your preferences;
- Keep website features working;
- Maintain security;
- Support live-chat functions; and
- Remember whether you accepted or declined optional cookies.
Some cookies are deleted when you close your browser. Others remain on your device for a set period or until you delete them.
3. Similar technologies
We may also use technologies such as local storage and session storage. These work similarly to cookies by storing limited information in your browser.
On our website, these technologies help us:
- Remember your cookie choice;
- Support the live-chat service;
- Maintain your chat while you move between pages;
- Avoid repeatedly showing the same welcome message; and
- Check whether your browser can correctly display certain website features.
4. Types of cookies we use
Strictly necessary cookies
These cookies and storage technologies are required for the website or a feature you request to work properly.
They may be used to:
- Remember your cookie preference;
- Protect the website from misuse;
- Support website security;
- Maintain live-chat functionality; and
- Check browser compatibility.
Because these technologies are necessary for the service you request, they may be used without your consent where permitted by law.
Functional cookies
Functional technologies help provide additional website features and remember choices you make.
For example, they may remember:
- Whether you started a live-chat conversation;
- Whether the chat welcome message has already appeared; and
- Your previous interaction with the support panel.
Disabling these technologies may affect how the live-chat feature works.
Analytics cookies
Analytics cookies help website owners understand how visitors use their websites.
We do not currently use Google Analytics or another third-party analytics service on the public website.
If we introduce analytics cookies in the future, we will update this policy and provide the appropriate cookie controls.
Marketing cookies
Marketing cookies may be used to measure advertisements or display personalised marketing.
We do not currently use advertising cookies such as Google Ads tracking or Meta Pixel on the public website.
We will not activate non-essential marketing cookies without obtaining consent where required.
5. Cookies and storage used on our website
The website currently uses the following technologies:
| Name | Purpose | Duration |
|---|---|---|
cc_cookie_consent_v1 | Remembers whether you accepted or declined optional cookies. | 180 days |
cc_visitor_token_v1 | Creates a technical identifier to maintain your live-chat conversation. | Until browser data is cleared |
cc_welcome_shown_v1 | Remembers whether the live-chat welcome message has already been displayed. | Until browser data is cleared |
cc_chat_started_v1 | Remembers whether you have started a live-chat conversation. | Until browser data is cleared |
wpEmojiSettingsSupports | Checks whether your browser can display emoji correctly. | Browser session |
The live-chat identifier does not contain your name, email address, telephone number or vehicle details. However, it may become connected to the information you voluntarily provide during a chat.
6. Live chat
Our website includes a live-chat service to help visitors contact our support team.
When you use live chat, browser storage may be used to:
- Identify your chat session;
- Keep your conversation available while you browse the website;
- Check for replies;
- Remember that a conversation has started; and
- Prevent the same welcome message from appearing repeatedly.
If you send us a message, we may receive the content of the message, the date and time, technical browser information and any contact details you choose to provide.
Please do not provide unnecessary medical, financial or identification information through live chat.
If you do not wish to use live chat, you can contact us by telephone or email instead.
7. WhatsApp
Our website may provide a link that allows you to contact us using WhatsApp.
WhatsApp does not open until you choose the WhatsApp option. Once you leave our website and use WhatsApp, its own cookies, privacy policy and terms apply.
Keystone does not control the cookies or storage technologies used directly by WhatsApp or Meta.
You are not required to use WhatsApp. You may contact us by telephone or email instead.
8. Google Fonts
Our website may use Google Fonts to display text consistently across different browsers and devices.
When your browser downloads a font from Google, Google may receive technical information such as:
- Your IP address;
- Browser type;
- Device information;
- The font requested; and
- The date and time of the request.
Google processes this information under its own privacy policies.
9. WordPress cookies
Our website is built using WordPress.
WordPress may use essential cookies or session storage to:
- Test whether your browser accepts cookies;
- Support website security;
- Check browser compatibility; and
- Allow authorised website administrators to log in securely.
Cookies used for administrator login are not normally placed on ordinary website visitors.
10. Your cookie choices
When you first visit our website, you may be shown a cookie banner asking whether you wish to accept or decline optional cookies.
You can:
- Accept optional cookies;
- Decline optional cookies; or
- Manage or delete cookies through your browser settings.
Strictly necessary cookies may continue to operate because they are required to provide the website or a feature you have requested.
Declining optional cookies will not prevent you from:
- Reading the website;
- Calling us;
- Sending us an email; or
- Submitting an enquiry form.
11. Changing your cookie choice
You can change your mind at any time.
You can delete our cookie preference through your browser settings. When the preference cookie is deleted, the cookie banner should appear again on a future visit.
Most browsers allow you to:
- View stored cookies;
- Delete individual cookies;
- Block third-party cookies;
- Block all cookies;
- Clear local storage; and
- Delete website data when the browser closes.
Look for “Privacy”, “Cookies”, “Site Data” or “Website Settings” in your browser.
To remove only information stored by our website, search your browser’s website-data settings for:
keystone-assist.co.uk
12. What happens if you block cookies?
You can block or delete cookies, but some website features may not work as intended.
For example:
- Your cookie preference may not be remembered;
- The live-chat welcome message may appear again;
- An existing chat may no longer be recognised; and
- Certain security or browser-compatibility features may not work correctly.
Blocking cookies will not prevent you from contacting us by telephone or email.
13. Changes to this policy
We may update this Cookies Policy if:
- We change how the website operates;
- We add or remove website features;
- We introduce analytics or marketing services;
- We change our technology providers; or
- Applicable laws or guidance change.
The latest version will always be available on this page. The date at the top will show when it was last updated.
14. Contact us
If you have questions about our use of cookies or similar technologies, please contact:
Keystone Accident Management Ltd
Unit 4, 53 Towers Road
Grays, Essex
RM17 6ST
United Kingdom
Telephone: 020 3967 1999
Email: info@cficon.com
Website: www.keystone-assist.co.uk
